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Green Bird Privacy Policy

Last updated: November 10, 2026

At Green Bird, we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a reservation, purchase a membership, participate in our programs, or use our services.

Green Bird is an indoor golf simulator venue with a full bar and food service, located at 5701 Long Prairie Rd #200, Flower Mound, TX 75028, United States.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

  • Contact information: Your name, email address, phone number, and billing address.
  • Reservations and events: Reservation dates and times, simulator bays booked, tournament participation, private event requests, and preferences you provide.
  • Memberships and loyalty programs: Account information, membership plans, renewals, benefits, and, where applicable, records needed to manage members’ 24/7 access.
  • Purchases and payments: Food and beverage orders, purchase amounts, transaction history, and payment confirmations. Payment information is handled through Odoo and its connected payment processing providers, depending on the payment method used.
  • Communications: Inquiries, support requests, and subscription preferences for promotions and newsletters, including “Birdie Hour.”
  • Browsing information: IP address, cookie identifiers, browser type, device information, pages visited, and interactions with our website and advertisements.

We receive information directly from you and from the platforms involved in providing our services.

2. How We Use Your Information

We use your information to:

  • Manage reservations, changes, and cancellations.
  • Administer monthly memberships, recurring payments, and member access.
  • Manage loyalty programs and related benefits.
  • Process bar and kitchen orders, payments, and refunds.
  • Coordinate private events and tournaments.
  • Send confirmations, receipts, and service-related notices.
  • Respond to inquiries and support requests.
  • Send updates, newsletters, and promotions, including “Birdie Hour,” consistent with your preferences and applicable law.
  • Analyze website activity, measure campaign performance, and display relevant advertising.
  • Prevent fraud, protect our systems, and meet legal, tax, and accounting obligations.

When applicable law requires your consent for a particular activity, we will request it separately. Reviewing this Privacy Policy does not replace that consent.

3. How We Share Your Information

We share information as reasonably necessary for the following purposes:

  • Odoo: We use this platform to manage reservations, memberships, sales, payment administration, and promotional emails. It may process contact information, account details, reservations, purchases, and preferences associated with these functions.
  • Payment processing providers: These providers receive the information needed to authorize transactions, manage recurring payments, and issue refunds.
  • Google Analytics: When enabled, this tool helps us analyze visits, browsing activity, and interactions to understand and improve website performance.
  • Google Ads and Meta Pixel: When enabled, these tools help us measure campaign results, attribute conversions, and create advertising audiences. They may receive browser or device identifiers and information about visits and interactions.
  • Technical service providers: These providers may access information needed for hosting, maintenance, support, and security.
  • Advisors and authorities: We may disclose information when necessary to meet legal obligations, respond to valid legal requests, or protect rights and safety.

We may also transfer information as part of a merger, acquisition, or sale of the business, subject to applicable privacy obligations.

Green Bird does not sell customer databases or commercially trade personal information. However, certain disclosures through advertising tools may qualify as a sale of personal data or processing for targeted advertising under applicable laws, even when no payment is exchanged for the information. You may request to opt out of these activities using the options described in this Policy.

4. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support website functions, remember preferences, and, when enabled, perform analytics and measure or personalize advertising through Google Analytics, Google Ads, and Meta Pixel.

You can use the cookie banner and cookie settings available on our website to accept or reject optional categories. You can also block or delete cookies through your browser settings. Some website functions may be affected.

Where required by applicable law, we will request consent before activating the relevant technologies and honor legally recognized opt-out signals.

Rejecting advertising cookies does not eliminate all advertising; it may reduce personalization. Unsubscribing from promotional emails does not disable cookies, as these are separate preferences.

5. Information Security and Retention

We use reasonable and proportionate administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, alteration, or disclosure. We limit access to people and providers who need the information to perform their duties.

No internet transmission or storage system can guarantee absolute security.

We retain information for as long as reasonably necessary to provide our services, manage our relationship with you, meet legal obligations, and resolve disputes. We then delete or de-identify it unless there is a legitimate reason to retain it.

6. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

  • Confirm whether we process your personal data and request access to it.
  • Correct inaccurate information.
  • Request deletion of personal information.
  • Obtain a copy of certain data in a usable format.
  • Opt out of the sale of personal data, targeted advertising, and certain automated profiling, where applicable.
  • Withdraw consent when processing is based on your consent.

You can submit a request by emailing [email protected] or writing to our physical address. You do not need to create a new account. We may request information reasonably necessary to verify your identity.

These rights may be subject to exceptions. For example, we may retain tax records or information needed to address legal claims. If deleting certain information prevents us from providing a service or maintaining a benefit you requested, we will explain those consequences.

When the Texas Data Privacy and Security Act applies, we will respond within 45 days after receiving your request. When reasonably necessary, we may extend this period by an additional 45 days and explain the reason within the initial response period.

If we deny your request, you may appeal by emailing the same address with the subject line “Privacy Appeal.” We will respond within 60 days after receiving your appeal. If we uphold the denial, we will provide a way to submit a complaint to the Texas Attorney General.

We will honor requests from authorized agents where required by law. We will not discriminate against you for exercising your privacy rights.

7. Promotional Emails and “Birdie Hour”

You can unsubscribe from newsletters and promotional emails using the unsubscribe link included in our emails or by contacting [email protected].

We will process your opt-out request within 10 business days.

Unsubscribing from marketing does not cancel your membership or prevent you from receiving necessary messages about reservations, payments, security, or services you have purchased.

8. Children’s Privacy

Our website and reservation and membership accounts are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website without legally required parental consent.

If you believe a child has provided information without the necessary authorization, please contact us so we can investigate and take appropriate action.

9. Third-Party Platforms

Our website may include links to or integrations with third-party platforms. When those providers process information for their own purposes, their respective privacy policies govern that processing.

10. Changes to This Policy

We may update this Policy to reflect changes in our services, practices, or legal requirements. We will publish the current version with its updated date and provide additional notices when required.

11. Contact Us

For privacy questions, requests concerning your personal information, or assistance unsubscribing from promotional communications, contact:

Green Bird

Email: [email protected]

Address: 5701 Long Prairie Rd #200, Flower Mound, TX 75028, United States.